Cornea Technology Australia Frequently asked questions
Have a question about your purchase or any of our services? Browse through our list of some of the most commonly
asked questions. If your question isn’t answered here, contact us via email at support@corneatech.com.au
Do you offer discounts?
Do you offer finance on your products?
Do you provide a Tax Invoice with each sale?
How do I pay for an item on Pre-order? And what is Pre-order anyway?
What methods of payment do you accept?
Can I pick up my order?
How will I know when my product is dispatched so I can arrange to be home to take delivery?
Is insurance included?
How much is postage?
What is Cornea Technology’s standard warranty?
Do your products come with User Manuals?
Who covers freight costs if my product needs to be repaired?
Can I receive updates about Cornea Technology’s latest products?
Do you have a showroom where I can view your products?
What is the best way to contact Cornea Technology if I have a question?
Payment
Do you offer discounts?
We have discount coupons and Gift Cards available at our website.
Do you offer finance on your products?
No. All Cornea Technology products must be paid in full when ordered.
Do you provide a Tax Invoice with each sale?
Yes. The Order Confirmation that we send via email is a valid Australian Tax Invoice.
How do I pay for an item on Pre-order? And what is Pre-order anyway?
Pre-order simply means that the product is currently out of stock and will be dispatched on the date specified.
As demand often exceeds supply on pre-ordered items it’s wise to get your order in early. Pre-order items are
paid for when placing the order.
What methods of payment do you accept?
Cornea Technology accepts MasterCard, Visa, PayPal and Direct Deposit. Bank details for direct deposit can be
obtained by sending an email to: support@corneatech.com.au
Delivery
Can I pick up my order?
No. For security reasons all Cornea Technology products are by delivery only from a private warehouse.
How will I know when my product is dispatched so I can arrange to be home to take delivery?
We use Toll Ipec for our deliveries. Upon dispatch, you will receive a confirmation email with your unique
Toll Ipec tracking number. You will then be able to trace your item’s delivery status at Toll Ipec’s website.
Toll Ipec will provide you with the delivery date.
Is insurance included?
Yes. Your freight cost includes full insurance for the product.
How much is postage?
The cost of postage will appear on the order page at checkout.
Warranty and Support
What is Cornea Technology’s standard warranty?
Our Standard Warranty is 12 months. For full warranty details Click here
Do your products come with User Manuals?
Yes. The User Manual comes with the product in the box.
Who covers freight costs if my product needs to be repaired?
If covered under warranty, Cornea Technology will cover the freight cost. If it needs to be collected it must be
contained in its original packaging. For more information, refer to our Warranty Policy here "Warranty"
General
Can I receive updates about Cornea Technology’s latest products?
Absolutely! You are invited to subscribe to our newsletter at the website and receive all the latest news about
Cornea Technology’s products, promotions and events.
Do you have a showroom where I can view your products?
No, as Cornea Technology is an internet business we do not have a showroom and all our products are
dispatched directly from the warehouse. Full product details are available at our website and by contacting our
team at support@corneatech.com.au
What is the best way to contact Cornea Technology if I have a question?
Simply send an email to: support@corneatech.com.au. We’ll get back to you within 24 hours.
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